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Welcome

Ever notice that the world is full of experts who have never actually done what they are "experts" at?

Many a business professor has never actually managed a business. Most business courses stress defining business terms but never actually teach the concepts of running a business.

This blog hopes to teach some of the terms and, at the same time, give some examples and lessons on running a business.

There will also be reviews of books on business listed here. Sometimes companies give me books to review. Regardless of where I get the book to review, I will give my honest opinion. If I was given the book to review I will always disclose that in the review.

I seek to start posting on 02 January 2012. Some of the posts will be recycled from some of my other blogs.

The reader should know that there is no one “Right Way” to conduct business that will apply in all situations. This blog is meant as a place to start. It is hoped that you will perform further research and consult professionals experienced in your particular business before making any important decisions.



24 July 2017

Guest Post: 3 Ways To Make Company Priorities More Clear To Your Employees

The following is a guest post.  This post does not necessarily reflect the views of Suzanne and David E. McClendon, Sr. or Manian Debil Productions.


3 Ways To Make Company Priorities
More Clear To Your Employees

Good communication is a key to success in any endeavor.
Yet in the business world there’s often the sort of "failure to communicate" referenced in the movie Cool Hand Luke. That failure in the movie resulted in the premature demise of the hero. In real life when leaders are unclear about their expectations, employees often muddle through blindly, work at cross-purposes or pursue unintended, unproductive directions. The result is poor organizational performance, if not an early obituary for the leader and his or her vision.

"Ambiguity is pervasive in every organization but is rarely recognized and poorly remedied, keeping organizations from achieving success," says customer strategist and executive coach Robin Lawton, author of Mastering Excellence: A Leader’s Guide to Aligning, Strategy, Culture, Customer Experience & Measures of Success http://amzn.to/2uuV3nA

For example, most business leaders will say their top priorities include service and customer satisfaction. Yet seeking improvement in those areas without being clear on what you mean by them "is a fool’s errand," Lawton says.

To make the journey from ambiguity to clarity, he says, leaders need to:

Define what "service" means.

Ask any 10 employees, representing different levels and functions, for their one-word definition for service. You are likely to find at least eight unique responses. "If we can’t even agree what service means, how will we achieve excellence?" Lawton asks. He goes on to say " define all work as products" that can be unambiguously characterized, measured and improved. This focuses on deliverables, not activity.

Know who the customers are.

Ask those same employees who "the customer" is. You will get a similar lack of consensus. Who is to be satisfied? Are all customers equal in priority? How does ambiguity affect performance of the employee, the department and the enterprise? Lawton says the solution is to "identify which of three roles a person can play with any product: end-user, broker or fixer." Empower and seek to satisfy end-users first.

Make sure there’s a customer satisfaction policy.

If customer satisfaction is a top priority of leadership, is there a customer satisfaction policy? "Sadly, I’ve found in over 30 years of cultural transformation work that fewer than 2 percent of organizations can answer yes to this," Lawton says. "They do have policies on hiring, money management, quality, supplier selection, cost control and myriad other issues. But not on customer satisfaction. With no policy on it, how important can satisfaction really be?"

Ambiguity can cause chaos, confusion, conflict and unproductive competition in an organization, Lawton says. Leaders can take a first step to uncovering sources of ambiguity in five minutes, he says, by completing a free self-assessment he offers at https://www.c3excellence.com/product/c3iq/. The insights can be immediately applied.

About Robin L. Lawton

Robin L. Lawton is an author, leadership strategist, executive coach, customer advocate, and motivational speaker. He coined the term "customer-centered culture," and his "C3" methodology has enabled numerous organizations to achieve rapid and significant growth. His work has been referenced by authors and experts in areas such as business excellence, leadership, customer experience and innovation.

If you would like for me to pray for you, please drop me an e-mail by clicking prayer.



Please Visit My Child Bride Suzanne's Blog



I respond to all approved comments on this blog, ideally within 24 hours.  Please check back here for a response to your comment.  Thank you!

Please be advised that all the information in this course is provided to educate, enlighten, and broaden your views in life.  The information provided is not a substitute for medical, legal, dietary, financial/accounting, or religious professionals.  Always consult a professional before you act on any of the information you find in this course. 


Do you have a frugal recipe?  Please e-mail it to me.

Help us reach 1,000 YouTube subscribers. Please watch some of our videos. If you like them, please subscribe. Also, please share our YouTube information with your friends.  We thank you so much for all your help. 

Disclaimer: The opinions or advice listed in this blog or website should be used as a place to start only. It is not a substitute for the use of a professional.

 Please be sure to consult your attorney, accountant, and/or other professionals with any specific questions. There is no one right answer to any business question that will cover all circumstances.

Notice: This post may  contain affiliate links. If you click a link and make a purchase, we may financially benefit from your transaction. Thank you for your support!

20 July 2017

Book Review: Work It: Get In, Get Noticed, Get Promoted By Denise M. Dudley PhD

Have you ever wished you knew exactly what to do to get the job you wanted and then to succeed from the moment you started your new job?  Work It: Get In, Get Noticed, Get Promoted by Denise M. Dudley PhD may very well help you to do that.

This book is well-written and well-designed.  Dudley tells her readers not only what to do, but the whys behind the whats.

In Work It, readers will learn the behind the scenes ways to put their best foot forward in writing resumes, interviewing, and following up.

Work It even covers what to do in the unlikely event that you get fired or if you decide it is time to move on to a new job or even new career.

This isn’t one of those books where you are asked a series of psychological mumbo-jumbo kind of questions to determine what type of job you would do best in. Dudley assumes you already know that.

We think you will get a lot out of Work It.  We give it all five stars and think you will, too.

Five Star Review



If you or someone you know are contemplating a change in jobs or even careers or if you are seeking a promotion in your present situation, Work It will be one of your best investments.


We were sent a complimentary copy of this book.  We are under no obligation to write any review, positive or negative.

We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255.


If you would like for me to pray for you, please drop me an e-mail by clicking prayer.



Please Visit My Child Bride Suzanne's Blog






I respond to all approved comments on this blog, ideally within 24 hours.  Please check back here for a response to your comment.  Thank you!

Please be advised that all the information in this course is provided to educate, enlighten, and broaden your views in life.  The information provided is not a substitute for medical, legal, dietary, financial/accounting, or religious professionals.  Always consult a professional before you act on any of the information you find in this course. 


Do you have a frugal recipe?  Please e-mail it to me.

Help us reach 1,000 YouTube subscribers. Please watch some of our videos. If you like them, please subscribe. Also, please share our YouTube information with your friends.  We thank you so much for all your help. 

Disclaimer: The opinions or advice listed in this blog or website should be used as a place to start only. It is not a substitute for the use of a professional.

 Please be sure to consult your attorney, accountant, and/or other professionals with any specific questions. There is no one right answer to any business question that will cover all circumstances.

Notice: This post may  contain affiliate links. If you click a link and make a purchase, we may financially benefit from your transaction. Thank you for your support!

14 July 2017

Book Review: The Truth About Your Business: Seventy-Three Focus Sessions to Grow Your Business by Tmima Grinvald

Have you ever noticed that common sense in business is not so common anymore?  The Truth About Your Business: Seventy-Three Focus Sessions to Grow Your Business by Tmima Grinvald is grounded in all sorts of common sense.

Let’s face it, many business leaders know deep down inside what they need to do to be successful and effective in their jobs.  Sometimes, however, we need to be reminded that we know what we know.

The Truth About Your Business is the kind of book that teaches you things you did not know or you forgot.  It also reminds you of the things you do know but need to get back to.

This book is written in seventy-three short sections that can be read in about a minute or less.  The trick is to read them and ponder them.

This would be a great book to read through with friends in your business or other businesses.  You know, kind of like a weekly reading group.  Meet over coffee and discuss The The Truth About Your Business and what you have learned.

Don’t try to speed read the book.  It can be read in less than an hour, but you miss the whole point of the book when you do.

We give The Truth About Your Business all five stars.  We think that you will, too.  Once you have read your copy of this book and have pondered it, you will see the pearls of wisdom you have been given.

Five Star Review



We were sent a complimentary copy of this book.  We are under no obligation to write any review, positive or negative.

We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255.


If you would like for me to pray for you, please drop me an e-mail by clicking prayer.



Please Visit My Child Bride Suzanne's Blog






I respond to all approved comments on this blog, ideally within 24 hours.  Please check back here for a response to your comment.  Thank you!

Please be advised that all the information in this course is provided to educate, enlighten, and broaden your views in life.  The information provided is not a substitute for medical, legal, dietary, financial/accounting, or religious professionals.  Always consult a professional before you act on any of the information you find in this course. 


Do you have a frugal recipe?  Please e-mail it to me.

Help us reach 1,000 YouTube subscribers. Please watch some of our videos. If you like them, please subscribe. Also, please share our YouTube information with your friends.  We thank you so much for all your help. 

Disclaimer: The opinions or advice listed in this blog or website should be used as a place to start only. It is not a substitute for the use of a professional.

 Please be sure to consult your attorney, accountant, and/or other professionals with any specific questions. There is no one right answer to any business question that will cover all circumstances.

Notice: This post may  contain affiliate links. If you click a link and make a purchase, we may financially benefit from your transaction. Thank you for your support!