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Ever notice that the world is full of experts who have never actually done what they are "experts" at?

Many a business professor has never actually managed a business. Most business courses stress defining business terms but never actually teach the concepts of running a business.

This blog hopes to teach some of the terms and, at the same time, give some examples and lessons on running a business.

There will also be reviews of books on business listed here. Sometimes companies give me books to review. Regardless of where I get the book to review, I will give my honest opinion. If I was given the book to review I will always disclose that in the review.

I seek to start posting on 02 January 2012. Some of the posts will be recycled from some of my other blogs.

The reader should know that there is no one “Right Way” to conduct business that will apply in all situations. This blog is meant as a place to start. It is hoped that you will perform further research and consult professionals experienced in your particular business before making any important decisions.

13 July 2017

Book Review: Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success by Robin L.Lawton

Many of us have been a part of what is often called “management du jour”.  You know, someone in the C-suite plays golf with a business consultant who is now certified in some sort of program like Six Sigma, ISO 9001, etc., and the next thing you know there are company meetings taking place constantly.

Shortly after that, posters go up and everyone in the company gets a binder with a logo on it that matches the posters. Then, everyone gets pins, pens, and tote bags with the logo.

It all ends with everyone holding hands and singing Kumbaya.

Mastering Excellence and the C3 approach isn’t like that.  C3 actually makes sense.  When was the last time your company implemented a new management objective that made sense?

Mastering Excellence is well-written.  It is an entertaining read with lots of things you did not know that you did not know.  

This book has some humorous parts, too.

If you are in leadership, you will want to read Mastering Excellence.  It is the first volume in a two volume series.  You will learn a great deal about how to really improve your company, from the customer’s perspective.  Isn’t that what good business is all about?

We give Mastering Excellence all five stars.  We think you will, too.
5 Stars

We were sent a complimentary Advance Reading copy of this book.  We are under no obligation to write any review, positive or negative.

We are disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255.

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Disclaimer: The opinions or advice listed in this blog or website should be used as a place to start only. It is not a substitute for the use of a professional.

 Please be sure to consult your attorney, accountant, and/or other professionals with any specific questions. There is no one right answer to any business question that will cover all circumstances.

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