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Welcome

Ever notice that the world is full of experts who have never actually done what they are "experts" at?

Many a business professor has never actually managed a business. Most business courses stress defining business terms but never actually teach the concepts of running a business.

This blog hopes to teach some of the terms and, at the same time, give some examples and lessons on running a business.

There will also be reviews of books on business listed here. Sometimes companies give me books to review. Regardless of where I get the book to review, I will give my honest opinion. If I was given the book to review I will always disclose that in the review.

I seek to start posting on 02 January 2012. Some of the posts will be recycled from some of my other blogs.

The reader should know that there is no one “Right Way” to conduct business that will apply in all situations. This blog is meant as a place to start. It is hoped that you will perform further research and consult professionals experienced in your particular business before making any important decisions.



23 January 2012

How to Provide Great Customer Service, Part Two



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Great customer service starts at the top of the organization. Each level of management has to believe that the customer is key to the business. Each level has to not only support the level immediately below it, but to also support the front line employee completely. In order to provide great customer service, an organization has to have as few levels of management as possible. This allows an immediate flow of communication from the top down and, more importantly, from the bottom up.

Everyone in the organization, from the president to the janitor, has to know that the number one function of their job is “customer satisfaction.” Everyone must understand that their job is to support the line-level employees and to provide great customer service.



Disclaimer
The opinions or advice listed in this blog or website should be used as a place to start only. It is not a substitute for the use of a professional.
Please be sure to consult your attorney and/or accountant with any specific questions.
There is no one right answer to any business question that will cover all circumstances.
Please Visit McClendon Enterprises
Posted by David E. McClendon, Sr. at 7:00 AM
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